QUESTIONS REGARDING STUDENTS

  1. HOW ARE TUTORS VERIFIED?

    Every Tutor on Tuty is I.D. checked in two ways:
    1. Tutors are asked to upload a verification document such as a drivers licence during the registration process. You can check what documents have been uploaded as they are visible on the tutor's profile.
    2. In order for a Tutor to be able to withdraw money, they must undergo a KYC (Know Your Customer) process by our payment gateway (Assembly Payments). This involves an identity check and a confirmation of their banking details to protect against fraud.
  2. HOW LONG DOES A TUTOR HAVE TO RESPOND TO A BOOKING REQUEST?

    If the tutor/expert doesn’t respond to your booking request within 24 hours it will be automatically cancelled and you will not be charged. If a tutor makes changes to your booking, you will be asked to accept the new amendments.

  3. WHEN DO I HAVE TO PAY?

    You’re only charged once the tutor/expert has confirmed your booking request. The lesson is then scheduled and the payment to the tutor is approved.

    If there are any amendments that are made to your booking request then you will only be charged when both parties agree to the changes.

    For example, a tutor may suggest a different time or location for your lesson.

  4. HOW MUCH DOES IT COST TO HIRE A TUTOR/EXPERT?

    The price displayed on the tutors/experts profile is the cost for a one-hour lesson with that person. If you have made a search that is not unit/subject specific, the average cost of the tutor’s hourly rate will be displayed.

    Tutors can also offer a variable rate for online lessons, which can be viewed on their profile.

    At Tuty, we believe hiring a tutor/expert should be a transparent process. The price you see is the price you pay and is inclusive of Tuty's processing fee. This is all we ask in return for our service. 

  5. WHAT IF THE TUTOR CAN’T MAKE IT TO THE LESSON OR DOESN’T SHOW UP?

    1. Email us and explain what happened.
    2. We will promptly confirm the details of the scenario.
    3. You will then be issued a refund.
  6. HOW DO I CANCEL A LESSON?

    1. Go to ‘My Sessions’ on your side panel.
    2. Select cancel under actions.
    3. Lessons that are cancelled within 24 hours will not be refunded.
  7. HOW DO I KNOW A TUTOR IS GOOD?

    Tutors can upload documentation to validate the claims on their profiles. This can be files, photos or screenshots of their marks, or even working with children checks and so on.

    Ultimately the criteria you use to choose tutors is entirely up to you, we only list tutors who we believe are quality, but please choose someone whose profile matches your learning style for the best outcome. Leave a review and even a comment to the Tuty community know how it went. 

  8. HOW MUCH DOES IT COST?

    The price displayed on the tutor's profile is the total cost for a one-hour lesson with that tutor.

  9. HOW DO I CONTACT THE TUTORS?

    When the payment for the lesson has been confirmed the contact details of your tutor/expert can be viewed. Go to ‘My sessions’ and under ‘Actions’ click the view icon to see a tutors contact information.

  10. WHERE WILL THE LESSONS BE HELD?

    Depending on what the Tutor or Instructor offers, you can select where you want the lesson to be held – your favourite cafe, at your home, at a library, on campus, or even the tutor’s home.

    Using Google Maps enter the address or the name of the place where you want the lesson to be held, and specify any helpful information in the additional notes – ‘meet me outside the main library.’ Or ‘bring notes for week 6’

    All this information is then sent to the tutor who then either accepts your request or makes an amendment.

  11. WHAT IS THE LOVE IT GUARANTEE?

    Your first hour with a new tutor is protected by Tuty's Love it Guarantee. Unless you’re satisfied with your lesson, you don’t pay. This policy covers any first lesson with a new tutor, and may not be applied for lessons that occur with a tutor with whom you've previously taken lessons.

    If you’re unhappy with a lesson, contact us and we’ll issue you a refund.

  12. HOW DO I CHANGE BETWEEN STUDENT AND TUTOR PROFILES?

    You can be both a student and a tutor on our website. To seamlessly change between your two accounts hit the arrow next to your profile photo and select the portal you wish to use.

QUESTIONS REGARDING TUTORS

  1. HOW DO I APPLY TO BE A LISTED TUTOR ON TUTY?

    Registering is super easy. Click on ‘Become a Tutor’ and follow the instructions. You will be asked to write a bio, provide a photo, provide information on your qualifications and expertise, and agree to our terms of use. We do have to approve your profile before it is listed on our platform. You will be subject to our vetting and verification process and we will let you know the outcome of your application.

  2. HOW DO BOOKINGS WORK?

    When you receive a booking request from a student you have up to 24 hours to accept, decline or amend the offer, otherwise, it will expire. You will be notified by e-mail and text whenever you receive a booking request.

  3. WHAT IF I CAN’T MAKE MY SESSION?

    1. If possible contact the student and explain why.
    2. On your dashboard select ‘Active Appointments’ find the session and under actions select cancel.
    3. The student will be refunded.
  4. HOW DO PAYMENTS AND COMMISSION WORK?

    It is completely free to make a profile and get listed on Tuty. We enable tutors to build clientele and network without taking any commission. That’s right, tutors keep 100% of what they earn.

    Your earnings are then released to your nominated bank account within 48 hours of completing the lesson. Please add your bank account details to your wallet and this process will happen automatically.

  5. HOW DO I INCREASE MY PAGE RANK?

    Your rating and the number of hours you have tutored determine where your listing appears. To boost your page rank ask your students to leave a rating at the end of each lesson.

    The more hours you log teaching through Tuty, the higher your listing climbs in search results.

  6. CAN I UPLOAD DOCUMENTS TO MY PROFILE?

    Yes, in fact, students prefer to hire someone that can validate grades and information that you choose to put on your profile.

    Feel free to upload files, screenshots or photos to prove that your profile information is accurate; students can then view these attachments.

  7. HOW DO I CHANGE BETWEEN STUDENT AND TUTOR PROFILES?

    You can be both a student and a tutor on our website. To seamlessly change between your two accounts hit the arrow next to your profile photo and select the portal you wish to use.

  8. HOW DO I CONTACT STUDENTS

    When you confirm the lesson the contact details of your student can be viewed. Go to ‘My sessions’ and under ‘Actions’ click the view icon to see the student's contact information.

 

QUESTIONS REGARDING ONLINE TUTORING

  1. HOW DOES ONLINE TUTORING WORK?

    Online lessons take place in an interactive, virtual classroom that is integrated into our website. In the virtual classroom, you and your tutor can connect and learn through video, audio, and a chat feature. Simultaneously you can collaborate and upload and view documents on a shared whiteboard in real time. Tutors who offer online lessons, select have 'Virtual Lessons' lit up in green underneath their photo.

    Both you and the tutor will be notified by email and text to log in to Tuty before the online lesson is to start.

  2. HOW DO I START OR JOIN AN ONLINE SESSION?

    Login to Tuty and on your side panel hit ‘My Sessions’ or ‘Online Sessions’ and you will see the online session that you have booked in. To enter the virtual classroom, click the Laptop icon under ‘actions’.

    You can access the online classroom ten minutes before the lesson starts. When you and your tutor are both in the online classroom begin your tutorial.

  3. HOW DO I TOGGLE AUDIO AND VIDEO?

    The audio and video should automatically load when you enter the virtual classroom. However to toggle on/off the microphone and webcam click on the bold webcam and microphone icons right of screen.

    If for whatever reason the online session freezes or crashes just exit the browse and log back in to Tuty, reopen the room through your dashboard. If there’s any problems contact us and we will do our best to resolve the issue.

  4. HOW DO I SEND MESSAGES?

    There is a chat box on the bottom right for you and your tutor to type to each other.

  5. HOW DO I UPLOAD ATTACHMENTS?

    Hit the ‘assets’ tab and you will see a + sign above the chat section of the classroom. Use this to upload and share files between you and your tutor. To then download these attachments - head to ‘assets’ and select the files that you wish to download to your desktop.

  6. CAN I LEARN ON MY MOBILE OR TABLET?

    Yes, the online virtual classroom can be used on a phone or tablet that has flash player installed. However we do advise that for optimal functionality and stability you use a computer.

 

QUESTIONS REGARDING REFERRALS AND REWARDS

  1. WHAT IS THE REFERRAL PROGRAM AND HOW DOES IT WORK?

    We allow each Tuty account holder to use a unique code to refer his or her friends and family. With the Tuty Referral Program, tutors and students can earn Tuty Points just by using our website and also by inviting your friends to join as students or tutors.

    Tuty Points are redeemable for cash by Tutors, and lesson discounts for Students. Tutors can only withdraw their Tuty Points if they have had at least one session in the current month.

    You can send your referral link via email, text message or by posting to your Facebook, Twitter and Instagram pages. You only receive Tuty Points if someone else registering uses your unique referral code. It’s available on the ‘Invite a Friend’ page.

    One point equals 25c. Here are all the ways you can get rewarded:
    1. Receive 20 Tuty Points when you refer a new student to Tuty and they complete their first lesson.
    2. Receive 20 Tuty Points when you refer a new tutor to Tuty and they complete their first lesson.
    3. Tutors and Students earn 1 point for each time they complete a lesson through Tuty.
     

    QUESTIONS REGARDING VOLUNTEER TUTORING

    If you are interested in volunteering to teach children in local communities or doing casual charitable work, our good friends at Community Mates connect students and organizations for volunteering opportunities.

    If you are interested or would like some more information please visit www.communitymates.org or email us at: contact@tuty.com.au